TERMS AND CONDITIONS

The Right of Cancellation Act gives you the right to cancel your purchase. The right of withdrawal requires that you notify us of this no later than 14 days after you receive the delivery (withdrawal period).Read our conditions for the right of withdrawal further down the page.

Deviations between your order and the order confirmation are considered a new offer from us, which you can accept or decline. Your order is binding when the order is registered on our server (computer). We are also bound by your order if it does not deviate from what is offered by us.

GENERALLY

These sales conditions apply to all sales of goods and services (products) from www.deltaderma.no to consumers. The terms of sale, together with your order and order confirmation, form an overall contractual basis for the purchase.
The sales conditions and other information on www.deltaderma.no are only available in Norwegian.

If you are under 18, you can only shop on cash on delivery or pay on delivery. You can also get an adult, for example a guardian, to do the shopping for you. We only deliver to Norway, Svalbard, the Norwegian continental shelf and other remote Norwegian areas.

Consumer purchases are, among other things, regulated by the Consumer Purchase Act, the right of withdrawal act, the Marketing Act,

the Personal Information Act, the e-commerce law and the Credit Purchase Act. Follow the links to these laws if you want more information about your rights and obligations when purchasing.

As these conditions of sale require written conditions, this is fulfilled by using e-mail, text message to a mobile phone (SMS).

DEFINITION OF PARTIES

Seller is:

Organization no.: 828963112

LARE AS
Hjalmar Johansens street 9

3048 Drammen

Norway

hei@deltaderma.no

+4748385600 and will hereinafter be referred to as we or us.

Buyer is: The person stated as the buyer in the order, and is hereinafter referred to as you, you, your or your.

COMPLETE PURCHASES IN OUR ONLINE STORE

In order for you to feel confident about how to order/shop in our online store, we have described the purchase process, with the following points:

Briefing
Selection of products
The shopping basket
Choice of shipping and payment method
Any registration
Control of the order
Confirmation of the order
Receipt of order confirmation

ORDERING AND AGREEMENT PROCESS

Your order is binding when the order is registered on our server (computer). We are also bound by your order if it does not deviate from what is offered by us in our online shop, our marketing or in any other way. You still have the right to withdraw from the purchase in accordance with the Act on the right of withdrawal, see clause 11 of the agreement.

When we receive your order, we will confirm the order and automatically send you an order confirmation. Read the order confirmation carefully when you receive it and check whether the order confirmation is in accordance with the order. Deviations between your order and the order confirmation are considered a new offer from us, which you can accept or decline. You still have the right to enforce your original order if it is in accordance with what we have offered. Exceptions may occur.

INFORMATION PROVIDED IN THE ONLINE STORE

We strive to give our customers as correct information about our products as possible. However, we reserve the right that typographical errors may occur, which may mean that we cannot deliver according to information provided in our online store, our marketing or otherwise.
Furthermore, we reserve the right to cancel your order or parts of it, if the product is sold out. If an item is sold out, you will be notified of this, possibly together with information about what we can offer instead. You will have the option to accept our new offer with the changes we specify in relation to your order, or cancel the order.

PRICES

All prices include VAT of 25% of the purchase price. The total cost of the purchase will appear before ordering and include all expenses associated with the purchase such as expenses for postage, shipping, packaging etc. in NOK.
Deliveries to Svalbard, the Norwegian continental shelf or other remote Norwegian land areas are also sold including VAT. Contact us if you have any questions at hei@deltaderma.no or by phone +47 483 85 600.

PAYMENT

The purchase price can, at your own choice, be settled through Klarna with a bank or credit card, or at your account with Vipps.
When using a card, the purchase price will be reserved on the card when ordering. Uncollected and unpaid packages will be charged a fee of NOK 250 + round-trip shipping of valid orders, to cover our expenses. In the event of postal collection and non-payment, the claim will, after prior notice, be sent to debt collection.

DELIVERY AND DELAY

Delivery of the products takes place in the manner, at the place and at the time indicated on the order confirmation when ordering shipping with tracking. We are then responsible for the products until they are taken over by you, i.e. when you have received the products in your possession. If the delivery of the products is delayed, we will give you information as soon as we are aware of it, together with information about and possibly when delivery can take place, or whether the product(s) are sold out. Depending on the nature of the products and the length of the delay, you can, depending on the circumstances, withhold the purchase price, demand delivery, demand compensation or terminate the agreement.

Aboutthe order should be ordered with shipping without tracking, we at Lare AS disclaim all responsibility in connection with delivery and delay. We also cannot guarantee that the item will reach you. We will be helpful in being able to state when the package left our warehouse, but remaining questions must be taken up with the shipping company Posten/Bring.

EXAMINATION OF THE PRODUCTS

After you have received the products. As soon as you have the opportunity, you should check whether the delivery is in accordance with the order confirmation. Check whether the products have been damaged during transport, or whether the products are otherwise faulty or missing.

COMPLAINT - Consumer Purchase Act of 21 June No. 34 2002

If an error or defect is discovered, the consumer must notify Delta Derma AS within a reasonable time after he or she discovered it, or should have discovered it, that he or she wants to claim the defect (complaint). The deadline for advertising is nevertheless not shorter than two months from the time when the consumer discovered the defect. Complaints must be made no later than two years after the consumer took possession of the item. If the product or parts of it are intended to last significantly longer in normal use, the deadline for advertising is five years. If the consumer does not complain in time, the right to assert the defect is lost. A defect that appears within six months of the consumer taking possession of the goods (normally the time of delivery) shall be presumed to have existed at the time of the transfer of risk.

Notification of errors and defects in the products can be given to us verbally or in writing. For reasons of proof, we recommend that the complaint be sent to us in writing, primarily by applying for a return on our website or via e-mail salg@deltaderma.no

Confirmation of receipt of the complaint inquiry will be sent by email to the email address that the customer has registered on their "My page". In the confirmation, it will also be informed whether special conditions/handling are required from the buyer's side in terms of return shipment of the item. (E.g. return directly to manufacturer)

If there is a defect in the product and the consumer has made a complaint within the aforementioned deadlines, the consumer can assert the following defect rights:

Withhold the purchase price
Under certain conditions, choose between correction or redelivery
Require cancellation if the defect is not insignificant (provision that the goods are in the same condition and quantity, §51)
Demand a refund

If the seller's rectification or redelivery will result in the consumer being prevented from using the item for more than a week (we interpret this from when the item has been received by LARE AS), the consumer has, under certain conditions, the right to demand that a replacement item be made available for seller's bill. If there is no defect, LARE AS can only demand payment for investigations that have been necessary to determine whether there is a defect, and payment for repairing the item, if the seller has made the consumer expressly aware that he or she must cover such costs, §30.

If the customer on his own initiative takes measures to remedy the deficiency beyond what may have been agreed, LARE AS will not pay these expenses.

WARRANTY

Our guarantees do not imply any restrictions on the complaint deadline for goods according to the Consumer Purchase Act. When choosing shipping without tracking, Lare AS gives no guarantee that the product will arrive within the time set on the website, or if the product is lost during shipping.

RIGHT OF WITHDRAWAL

The Right of Cancellation Act gives you the right to cancel your purchase. The right of withdrawal applies to goods and to certain services (see exceptions in the last paragraph).
The right of withdrawal requires that you notify us of this no later than 14 days after you receive the delivery (withdrawal period). In order for the right of withdrawal to be exercised, the product must be delivered to us in approximately the same quantity and condition as you received it. If the seal has been opened or broken, the right of withdrawal does not apply.

All products must be returned to us within a reasonable time. Any return shipment must be paid for by the customer. You bear the risk for the transport of the goods back to us.

We are obliged to pay back to you what you have paid including postage for the shipment to you, handling fees, customs duties, collection fees, etc. This only applies when the entire purchase is returned. Refunds must be made within fourteen days after we receive the product from you. The product is sent back to us in its original packaging, together with a right of withdrawal form. Further information on how to use the right of withdrawal can be found in the right of withdrawal form.

When purchasing products in electronic format (word files, pdf files, etc.), the right to cancel the order is waived once you have received the electronic shipment with the file on your server or the license code/information has been made available.

Below you will find some important excerpts from the Right of Cancellation Act:

The right of withdrawal stipulates that the customer bears the costs themselves (cf. the Right of Cancellation Act § 8, point i). If the goods cannot be returned by normal post, we recommend Posten.no for more information and completion of the return of larger packages. If the consumer has expressly chosen a different type of delivery than this, this is a cost borne by the customer (cf. The Right of Cancellation Act § 24).

The right of withdrawal requires that notice is given to the seller within 14 days after the delivery has been received. The consumer must send the goods back without undue delay, and no later than 14 days from notification of the right of withdrawal having been given. (cf. Regarding the Court of Appeal § 25)

The right of withdrawal gives the trader the right to charge the customer if the product has suffered a reduction in value as a result of use beyond what is necessary to determine the nature, characteristics and/or function of the product. (cf. Regarding the Court of Appeal § 25).

The Act only applies to consumer purchases. The right of withdrawal cannot therefore be used by companies or others who have acted as part of commercial activities. (cf. Right of Withdrawal Act § 1).

ACTIVE ACTION

It obligates an active action* from you in such a way that there is no doubt that you make use of your right of withdrawal. With an active action, we can deal with the case in a fast and efficient way for both parties, according to the right of withdrawal act (* ref. the 14-day deadline mentioned in the right of withdrawal act § 11).

PASSIVE ACTION

If you do not collect the order and are otherwise completely passive, this will not give us any indication as to why the package has not been collected. You will then not have met the requirements set for you in accordance with § 11 and § 13 of the Right of Cancellation Act, and thus lose the right to withdraw from the agreement. When the order is returned as undelivered, it will be credited in full and the goods returned to stock. We will send our own invoice for postage two ways, plus an unclaimed fee of NOK. NOK 250 to cover our handling costs.

PERSONAL INFORMATION

We are committed to handling personal data in a secure manner. See our privacy statement for a detailed description of how we handle this information.

All content on these websites is LARE AS or a subcontractor of the said property and is protected according to, among other things, copyright, marketing and trademark laws. This means that trademarks, company names, product names, information about products, including e.g. mention of the products and weight, images/graphics, design and layout and other content on these websites may under no circumstances be downloaded, copied or used in any other way without this being explicitly permitted by mandatory legislation or with express prior written consent from LARE AS .

PAYMENT

Whoops

You can pay with Vipps at deltaderma.no. You can do this by choosing this in the online store and entering your phone number. Please read Vipps' terms and conditionshere.

Klarna

You can pay with Klarna in this online store. They have different payment solutions. Feel free to read everything about Klarna on their websiteshere.

For other questions, contact ushere.

TERMS AND CONDITIONS ​

TERMS AND CONDITIONS